You are at:  Home >  My MPF >  What is a Personal Account? > Why Manulife?
 
Your Trusted Retirement Partner
Retirement planning is of life-long concern. That is why choosing a trustworthy partner to manage your MPF contributions and retirement reserves is important. Manulife's MPF service extends beyond your current employment and well into the future.

Here are some of the reasons why many people turn to us for their retirement:
 
 •   Extensive Experience: Our experience in managing pension plans dates back to 1963.
 •   Strong Market Position: We are one of the largest players in the MPF market+.
+ According to the MPF Annual Report 2011 published by Towers Watson, Manulife Provident Funds Trust Company Limited is in second spot among the top 10 MPF service providers in Hong Kong, in terms of MPF assets under management. The survey includes the major service providers (in terms of assets within master trusts) and aggregated assets under supervision surpassed 90% of the entire MPF market as at December 31, 2011.
 •   Well-recognized Services: Manulife's commitment to service excellence is backed by the ISO9001 certification for our provident funds services and also the Silver Award in 2011 HKMA Quality Award.
 •   Simple Account Management: Our diversified account management platforms, including interactive voice response system and e-MPF Member Online Service, enable you to monitor your account. Same day dealing is available for request successfully completed before 4:00pm on any business day with the buy and sell processes to be carried out using the closing fund price of that day.
 •   Strong MPF Team: Our professional MPF intermediaries and experienced customer service officers will be pleased to help and answer your enquiry.
 •   Timely Communications: We provide online monthly benefits statements with other member communications and organize member investment seminars on a regular basis to keep you abreast of constituent fund performance and market trends.

Diversified Value-added Services:

> Comprehensive Electronic Services

 
 •   e-MPF Member Online Service: You can access your account through our e-MPF online service anytime, anywhere at our customer website. Details of your Manulife MPF account, such as investment risk levels, asset allocation and summary of MPF account movements, are newly made available in easy-to-understand graphical illustration format for your easy viewing.
 •   e-Alert Service: If you have registered your e-mail address with us, you can enjoy this value-added service free of charge.
 •   Same Day Dealing via Web and Interactive Voice Response System ("IVRS"): We always strive for the best service for you. Same day dealing is available for request successfully completed before 4:00pm on any business day with the buy and sell processes to be carried out using the closing fund price of that day.
 •   Monthly Member Benefit Statement: Apart from the annual bilingual benefit statement, you can also login through our customer website and view your monthly member benefit statement online.

> Diversified Account Management Platform
 
 •   Smart Call Service – 2108 1313: With this interactive voice response system, you may check the latest market value of your fund balance, keep track of fund prices, and even switch funds at anytime.
 •   Member Hotline – 2108 1388: Our professionally trained customer service staff are just a phone call away to answer your inquiries.
 •   Monthly Fund Summary: By logging in through our customer website, you may view the Monthly Fund Summary online so as to keep track of our fund information anytime.
 •   Customer Service Center: You may visit our customer service centers located conveniently in Causeway Bay and Jordan if you need any help. Drop box services are also available in our office in Kwun Tong.

> Superior Personal Services
 
 •   Professional MPF Intermediary Service: Our registered MPF intermediaries are available to offer professional and personal assistance in matters relating to MPF management and retirement planning.
 •   Investment Information Update: Visit www.manulife.com.hk and peruse our reports on fund performance and fund managers' comments presented by our investment experts.
 •   Investment Seminars: Investment seminars are held regularly so as to keep you abreast of the latest market trends.